Customer: Dr Tariq Mohammed
Company: Find UK Property
Industry: Buying and selling of own real estate
Buyer Persona: Businesses interested in Outsourcing & IT Services
Publish Date: 29/10/2023
Introduction
Find UK Property is an established real estate business since 2008 based in Time Technology Park Blackburn Road, Simonstone, Burnley, Lancashire, United Kingdom, BB12 7TY
Dr Tariq, the head of the business approached Supportech to get some advice on their IT infrastructure and cyber security. Supportech was not only able to help with Find UK’s cyber security issues but was also able to resolve a long-term agonizing issue of their human resource in admin/first-line support staff in the Sales, Lettings, and Maintenance departments.
The Story of Find UK Property
Find UK Property is the Leading Specialist in UK Property for Overseas Buyers, UK Expats and Buy-to-Let Investors.
Find UK Property is the trading name of International Property Specialists Ltd, a UK company. They are members of a large group of companies specializing in UK Property Sales. They operate from the 26-acre business park (Time Technology Park) where we have our head offices in Lancashire. They also have offices in Middlesbrough in the North East. The Family Group has been established at their Lancashire site for almost 30 years and we have been trading in this property business for over 15 years. The BBC has produced 5 programs on their family business. These show how we acquire, renovate, and sell properties at the lowest prices in the UK.
Find UK Property sells low-cost houses to property buyers from the UK and all over the World. All of their properties are located in 28 towns in North East and North West England. Their clients have 100% control of their properties and most rent them directly to us after purchase. This enables them to become passive investors, yet still retain full management control.
Their website: www.findukproperty.com
Find UK Property’s Cyber Security and Human Resource Challenge
Head of Find UK property, Dr Tariq Mohammed contacted Supportech regarding cyber security essentials particularly highlighting email security concerns. We offered a free consultancy session to analyze the gaps in their IT infrastructure. Dr. Tariq insisted on beefing up his cyber security, while discussing various IT services & IT solutions, Dr. Tariq mentioned that he was struggling to find productive and cost-efficient human resources for his Sales, Lettings, and maintenance departments, so I highlighted Dr Tariq regarding Supportech’s outsourcing IT services and offered him one-month free trial of Supportech’s Outsourcing Human Resource for their lettings department. Dr Tariq agreed.
Why Find UK Property Chose SupporTech
Initially, the concept of having an Outsourcing Human Resource sounded confusing to Dr Tariq but we explained that it’s similar to remote working and Supportech will provide all the IT services for this setup. During, a month’s trial of using Supportech’s human resources in the Lettings department, Find UK property was able to analyze the detailed process of onboarding, learning, training, detailed documentation, Outsourcing Human Resource professionalism, and customer service. Dr Tariq was pleased with the Integration of applications of property management and workload assessment to help collaborate and organize work between the UK team and Supportech’s Outsourcing Human Resource.
Find UK Property was so pleased with the productivity and performance of Supportech’s Outsourcing Human Resources that by the end of 3rd week they requested to have an additional 6 Outsourcing Human Resources intending to deploy 2 Outsourcing Human Resources in Sales, Maintenance and Lettings respectively, and enquired about the cost and contract length of the Outsourcing Human Resources.
How SupporTech Responded
At Supportech we value the feedback of our existing and potential clients, there is nothing more satisfying for us than a happy client. We provided cyber security essentials to Find UK property and We explained to Dr Tariq that the initial contract length of an Outsourcing Human Resource is a minimum 6 months and thereafter the contract is renewed every year. Each party has to give 3 months, notice if they want to terminate the contract. It was explained that the cost of each Outsourcing Human Resource was roughly half or less depending on the skill set required, as compared to the UK’s human resource yearly cost and the productivity was double.
The Results
Supportech provided cyber security essentials and IT services to Find UK property and was also able to resolve a long-term human resource issue for the company. Find UK property found cost-effective and productive human resources in the form of Supportech’s Outsourcing Human Resources. It helped Find UK property reducing the costs and focusing on the growth of their business.
We also helped Find UK Property develop and deploy a property management application. Our developers designed the app according to Find UK’s requirements.
Tariq’s Statement
Find UK Property was having difficulties in recruiting and retaining good productive admin staff in several of our departments. We were facing 3 main issues.
1. The number of staff required meant that we were well over our budget and this was a significant financial cost to the business. We worked out that when everything is taken into account including the extra overheads and office space etc, each staff member was a £33,500 cost to the business – even though the salary was £25,000.
2. The level of productivity of staff was low and had not improved to the pre-covid period. Thus, we were having to recruit more staff to do the same work.
3. There were difficulties in recruitment and retaining staff. The result was that we were spending a lot of time and money on replacing and training staff.
I never considered using remote staff, but Supportech’s offer of using one staff member FREE for a month seemed like a “no-brainer” for me – even though I initially expected it may not work. I had to give it a try.
I was surprised by the quality of the staff offered by Supportech. They were all graduates who spoke excellent English and were almost twice as productive. After 1 month the remote staff member was more productive than staff on-site and this productivity continued to improve. The total cost of around £12,000 was almost one-third of what we were paying overall – meaning we could employ 3 staff and get almost 6 times the productivity! Incredible!…
I would recommend to any small or large business that needs office-based admin resources to take up the trail. You have nothing to lose and everything to gain.
Best Regards,
Tariq
Dr. Tariq Mohammed
Senior Consultant and Director
Find UK Property
Tel +44 1282 882424
Mob +44 7870162163 (Whatsapp ONLY)
tariq@findukproperty.com
Call-to-Action
If you have similar business requirements like Find UK property then look no further, We provide free consultation on your IT infrastructure or Outsourcing IT services needs, so please book your one-month free trial by calling 03333446621 or emailing us at contact@supportech.co.uk
We will try our best to make your business life, easier!
